Disabling and Reactivating Online Services

Disabling Online Services for a Patient

You can disable a patient's online services globally or by specific module if:

  • The patient chooses to opt out of online services or a specific module, or
  • The service is being abused by the patient.
Note - Online Appointments functionality is disabled automatically for a patient if they exceed the practice's online DNA limit, see Configuring Online Appointments in our dedicated Patient Online Services Help Centre for more details.

To disable a specific patient’s access to all or a selection of online services:

  1. From Registration , select the appropriate patient.
  2. Select their Online Services tab.
  3. Remove the tick from Enabled to disable the following as required:

    • Global - This disables all services available to the patient. The patient is unable to log in.

    • Appointments - This stops the patient being able to book appointments online.

    • Repeats - This stops the patient being able to order repeat prescriptions online.

    • Acutes - This stops the patient being able to order acute prescriptions online.

    • Patient Messaging - This stops the patient being able to send messages to the surgery via their online account.

    • Summary Data (England and Wales Only) - This stops the patient being able to view their summary data online.

    • Detailed Coded Record (England and Wales Only) - This stops the patient being able to view their detailed coded medical record online.

    • Pharmacy Nomination - View - This stops the patient being able to view their nominated pharmacy.

    • Pharmacy Nomination - Update (England only) - This stops the patient being able to update their Electronic Prescription Service (EPS) nominated pharmacy:

  4. Select OK, to save and close.

Reactivating Online Services for a Patient

To reactivate an online service:

  1. From Registration , select the appropriate patient.
  2. Select their Online Services tab.
  3. Tick Enabled for either:
    • Global, if you are reinstating all service, or
    • The specific service that is disabled.
  4. The Online Services - Consent Type screen displays:

    Select as appropriate to record either:

    • Verbal - For spoken consent.
    • Written - For consent given in writing.
  5. In Notes, enter any free text comments required.
  6. Select OK to save and close.
    Note - This creates an entry in the Event Log, not the patient record.
Note - To print this topic select Print in the top right corner and follow the on-screen prompts.